19 June, 2013

Sun Country Airlines, give credit where it's due

My mom is 88 and is not feeble, but she's not steady on her feet. She was going to go see my brother and his family in MN and we were trying to find her a decent fare and flight. I told my sister in law to ask the travel agent to check on Sun Country. They only have 1 flight in/out of LAX a day.

We got the reservations and when I went to do the online check in I found you have to pay $15 for an aisle seat to get it online or pray when you get to the airport. They also charge $20 for your first bag. I did notice that they give you the option to upgrade when you do your online check in. We didn't do that.

The day of travel she was in a lot of pain as she has back problems. I asked her if she wanted to upgrade, she'd have a nicer seat, be closer to the bathroom and it would be more comfortable. She said yes. So I go up to the first class line (all alone) and say we want to upgrade. No problem, what seat would you like? 2C. OK. We will refund the fees you've already paid and this is $119. I got a gate pass as well. We also got a wheelchair and headed to security.

At TSA we jumped the line and I got to use the walk through. Mom got a female assist I got the walker and we were done in less than 5 minutes. It was probably one of the easiest transits through security that I've had since I worked for them. We got to the gate and the young man said someone would be back at boarding time.

Boarding time came and the young man was back, Mom went through the jetway got settled into her seat and I left. She said they could not have been nicer to her on the flight to MSP. My brother picked her up at the Humphrey terminal and she had a great vacation there.

On the way home she upgraded again and had a wonderful flight. She told me the other day that when she flies again to MSP to see them, she will fly SY and first class. Why be uncomfortable and jammed in when she can be comfortable.

I've read good and bad reviews of SY and this was a good one. The flight attendants could not have been more attentive and the service was good.

da bunny

No comments:

Post a Comment