25 June, 2008

Ok, so you want to see how the person who is supposed to be an advocate treats you?

Here's a little email exchange from the owcp person at my employer. She is the boss. But her minions don't return calls or emails. Just goes to show how much light duty people with chronic pain problems are treated:
This is an email and response that I got from HR/OWCP today. I saw the orthopedist on call and he said ice, ant inflams, and rest. Never asked what I did or how long I did it. So anyway I emailed the 2 people who are supposed to be handling my case and I BCC:ed the woman who is the OWCP specialist---the one who told me I couldn't have a keyboard and whose shit doesn't stink.
This is the exchange,
1. Email to HR #1 My ortho is out of town for 2 weeks. His w/c person said that because they aren't accepting new DOL patients she doesn't know if she can get someone to see me. I could try to see my PCP but I don't have any money since my bank sent my paycheck back to the federal payroll system and it hasn't been redeposited yet. But the PCP doesn't see W/C people either.

I can literally move the tendon that is inflamed in my shoulder. I left work yesterday and came home and took a pain pill, a muscle relaxer and sat with ice on my shoulder to calm it down. The tendon is just throbbing and when I can manipulate it with my hand you know that it's swollen.
I have called off but I am lost as far as seeing someone and getting some guidance. All I get is voicemail.
Do you have any suggestions or advice?
Please advise.
Second letter I send to them ( they don't answer their voicemails either) The WC person at the office finally found a shoulder specialist who will see me this one time. So I am going to see him this afternoon at 1430 and hopefully find something that will give me some relief.
Can I file a CA-7 for today since it is OWCP related?
Do I send it to you or to T3 Admin?
Could you email me the 2nd page part, I know I scanned it but I can't find it in the files. Only the CA-7 itself.
When I get home from the doctor (after having massive cramps and nausea there) I get this message from the head woman at HR/OWCP who I've BCC'ed on my messages. Well evidently I am a pain in her butt : We cannot stop you from filing a CA-7, but your claim is accepted for Medical Benefits only. The Department of Labor may not pay it. Submit the CA-7 and the medical documentation showing that the doctor totally disabled you for this day. If you just took off without being disabled by a doctor, you will not be reimbursed. Please do not continue to blind cc me on these emails. Tweedledee and Tweedledum are processing your claim and any paperwork associated with it. You may request a CA-7 from either Assistant.
So I humbly send my apology and now wait and see if Tweedledee or Tweedledum actually send me the paper that I need..... My apologies for the blind CC, it won't happen again.
The doctor has me off for today and tomorrow. He will be submitting a narrative which I will submit with CA-7. He is in the same medical group and reviewed my history with me.
I have asked Tweedledum andTweddledee for the paperwork but no one returns phone calls or emails.
Subjective diagnosis is tendonitis and he is going to ask their WC person to request authorization for pain management and see if that does anything with the shoulder. I see Dr Lim at the end of July.
Right now because of the DOL declining my back claim (which I have appealed) and losing all that pay, we are being evicted. My husband was laid off and it has been very tense at our house.
I don't mind the exit, in fact I was told by a passenger that it was too bad that other persons in LAX didn't have the courtesy and attitude that I had. I just answered a question. That probably was the nicest thing I have been told since I have been at that exit.
They are the most arrogant bunch I have ever worked with, save for the manager of Logistics. I have to call the ortho office and get a specific note from the WC person so I can submit it with my absence and my request for reimbursement.

And yes your tax dollars have funded this joke of an agency. We are turning into Germany of the 30's, ID and Papers please to fly inside your country. If the airline has established you are who you are, why does someone else have to approve it?



And by the way. I am going back to work Friday loaded down with paperwork for these people.




So later people.

2 comments:

  1. as a former fed employee on owcp, suggest you check out http://www.fedworkerscomp.net/ and sign up for their list. you will save yourself hours of wasted time. they are good people, and the list is free. ymmv, good luck. Most of all, read the CA810, and if by some chance you are already on the list, my apologies for posting this

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  2. I am on the list. They have lots of good advice. What needs to happen is an enema from the top down of this agency to get people who actually care about their employees.

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